Kim brings a deep well of knowledge and experience from the Direct Sales industry, built over more than 13 years with Xenca. As the friendly and familiar first point of contact when you call the office, she sets the tone with professionalism, warmth, and efficiency.
Her role is both dynamic and essential to the smooth running of the business. Kim expertly manages the company’s social media presence, ensuring clear communication and meaningful engagement with customers and Associates alike. She oversees customer services with a keen eye for detail, coordinates order fulfilment seamlessly, and keeps warehouse administration running like clockwork.
In addition, Kim takes ownership of stock control, ensuring inventory levels are accurately maintained and operations run without disruption. She also builds and nurtures strong relationships with suppliers, helping to secure reliability, efficiency, and quality across the supply chain.
Kim plays a key role in maintaining positive, long-lasting relationships with customers and Associates, acting as a trusted link between them and the company. Her organisation, industry insight, and proactive approach make her an invaluable support to the directors, helping to drive the day-to-day operations of the office forward with consistency, care, and professionalism.