FAQ’S

Since we launched Xenca® in 2012 we have been dedicated to improving your health and well-being through our high-quality innovative nutritional products that are designed using potent ingredients and are of the highest quality available on the market and are free from harmful additives and preservatives.

We believe that good nutrition is the foundation for a better life, and we are committed to providing our customers with the best supplements possible to help them achieve their health goal.

The majority of Xenca products are manufactured in the UK.

Yes. We take your online security very seriously.  All orders are handled over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other security measures so that you can order with complete peace of mind.

For orders received before 12 noon they will be sent out the same working day or, if ordered after 12 noon, on a Friday or at the weekend they will be sent out the next working day.

1st class Royal Mail - Although they aim to deliver 93% of 1st Class mail within 2 working days of posting, they are unable to provide a guaranteed service and it can take anything up to 7 working days to be delivered.

2nd class Royal Mail - Although they aim to deliver 98% of 2nd Class mail within 4 working days of posting, they are unable to provide a guaranteed service and it can take anything up to 14 working days to be delivered.

International Mail - Royal Mail aims for 3-5 day delivery for international services, but this is not guaranteed for every shipment. Factors such as customs processing, local postal services, and other unforeseen delays can affect delivery times, and can take up to 35 days.

We offer a 14 day guarantee from the date of shipping.  If you have purchased your products from one of our associates, they will offer you a replacement, alternative or full refund. Online orders may be returned to us. Should you notify us within 7 days, we will provide a full refund including shipping.

Return address:

Returns Department

PO Box 137

Fleetwood

FY7 9AN

Our Collagen Hydrolysate, Five a Day+V and vitamin supplements are entirely natural.  Due to quality, efficacy and processing requirements, some nutritional products need to contain substances synthesised in the laboratory.  For example, binding agents may be needed to ensure safety and consistency of certain tablets.

All of our products are aluminium-free.

Most of our products are suitable for vegetarians with the following
exceptions: Collagen supplements.

No. None of our products or ingredients is tested on animals.

You can read what our customers have to say about our products on the product pages at WWW.XENCA.COM

Most of our supplements are suitable for everyone providing they are taken along with a balanced healthy diet. 

We would advise that if you are unsure, you should speak to your medical advisor.

Yes Xenca products can be shipped to a large number of countries worldwide. The drop down country menu at checkout will show the current list of country options.

Yes, Xenca products can complement many businesses by adding value to your customers and significant profits to your bottom line. Added benefits include a free dedicated sales website with every trade account and no minimum order requirements.

Become a Stockist

Yes – if you are in touch with one of our associates, ask them for details, or click this link Become a Stockist