Acceptable Use Policy

Due to exceptionally high order volumes during the Black Friday and Christmas season, deliveries may take longer than usual to arrive.

Account

Home | Acceptable Use Policy

The Xenca Ethos of Quality

At Xenca, excellence is a ritual, not a promise. Guided by purpose, integrity, and evidence, the Xenca Ethos of Quality defines every step of our journey. It is our benchmark for sourcing the purest ingredients, harmoniously formulating each blend, rigorously testing for safety and potency, and validating the effectiveness of every product. With the Xenca Ethos of Quality, every creation is more than a product — it is a crafted experience of integrity, performance, and refined wellness.

This acceptable use policy sets out the terms between you and us under which you may access our website www.xenca.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept and agree to abide by all the policies in this acceptable use policy, which supplement our TERMS OF WEBSITE USE.

www.xenca.com is a site operated by Share in the Success Limited trading as Xenca (“We”). We are registered in England and Wales under company number 07877806 and have our registered office at Mentor House, Ainsworth Street, Blackburn, BB1 6AY. Our main trading address is PO Box 137, Fleetwood, FY7 9AN and our VAT number is 134 7387 01.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our CONTENT STANDARDS.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our TERMS OF WEBSITE USE.

Not to access without authority, interfere with, damage or disrupt:

any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

Chat rooms.
Bulletin boards.
Social Media.
Blogs.
Product Review Site.

Where we do provide any interactive services, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site and we expressly exclude our liability for any loss, or damage arising from the use of any interactive service by a user in contravention of our CONTENT STANDARDS, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (“contributions”) and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, at our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the TERMS OF USE upon which you are permitted to use our site and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

The patented process — peptides “locked and activated” by digestion

Through a patented enzymatic hydrolysis process, Xenca Collagen preserves the integrity and intelligence of each peptide chain. This precision-driven method ensures that bioactive peptides remain locked within their natural amino acid sequence, only to be gently activated during digestion — right where your body needs them most. This means that with every serving, you’re not simply consuming collagen — you’re awakening a cascade of rejuvenating signals that help support firmness, hydration, and youthful elasticity from within.

A Ritual of Cellular Renewal

We believe beauty begins with harmony — between nature, science, and the self. Xenca Collagen is formulated to nurture that connection. Our peptides work synergistically to help:

Skin Hydration & Firmness

Xenca Collagen peptides work beneath the surface — where true radiance begins. By delivering bioactive fragments of type I & III collagen, they gently stimulate fibroblasts, the cells responsible for producing your skin’s own collagen, elastin, and hyaluronic acid. This natural stimulation enhances the moisture-retaining capacity of the dermal matrix, resulting in visibly plumper, smoother, and firmer skin.

Hydration is not just replenished — it is reborn from within, restoring the skin’s youthful bounce and luminosity.

Reduction in Fine Lines & Wrinkles

With consistent supplementation, Xenca Collagen peptides promote dermal density and collagen fibril renewal, helping to soften the depth and appearance of fine lines. The amino acids proline and hydroxyproline act as essential precursors for collagen synthesis, while bioactive di- and tripeptides trigger cellular repair pathways that improve skin elasticity and tensile strength.

Over time, skin becomes smoother, more resilient, and visibly refined, as structural proteins are renewed from the inside out — not masked, but genuinely restored.

Joint Flexibility & Comfort

Beyond beauty, Xenca Collagen supports the resilience of cartilage and connective tissue. Its peptides supply the essential amino acids that form the collagen framework of joints, tendons, and ligaments. Clinical studies on bioactive collagen peptides have shown improvements in joint mobility and comfort, especially in active individuals and those experiencing age-related stiffness.

The result is a feeling of fluid motion and effortless flexibility — supporting the graceful movement that mirrors inner vitality.

Cellular Repair & Matrix Resilience

Every peptide in Xenca Collagen carries a biological signal — a message that tells the body to repair, regenerate, and strengthen. During digestion, these peptides are activated to stimulate extracellular matrix synthesis, reinforcing collagen crosslinks and stabilising skin architecture. This promotes tissue integrity and cellular longevity, protecting against oxidative stress and environmental wear.

The outcome is a complexion — and a body — that feels fortified, vibrant, and enduringly youthful.