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EU Legal Guarantee of Conformity

Customers purchasing products from Xenca within the European Union are entitled to the statutory legal guarantee of conformity provided under applicable EU consumer protection legislation.

Under EU law, consumers benefit from a minimum two-year legal guarantee from the date of delivery. This protection covers products that are faulty, defective, do not match their description or otherwise fail to conform to the sales contract.

Where a product is found not to conform, customers may be entitled to a free repair or replacement, a price reduction or a refund, in accordance with applicable consumer protection legislation.

Some EU member states provide additional consumer protection or longer guarantee periods.

How to make a claim

If you believe a product purchased from Xenca does not conform to the sales contract, please contact our customer service team.

Please provide:

  • Your order number.

  • Details of the product purchased.

  • A description of the issue.

  • Photographs where relevant.

Our team will review your enquiry and advise you on the appropriate next steps.

Your statutory rights

Nothing in Xenca's returns policy, terms and conditions or any voluntary commercial guarantee limits or replaces your statutory consumer rights under applicable EU legislation.

For further information about your rights, please visit the European Commission's consumer protection website:

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/

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